MyTelcoJobs

[full-time] SPV FRAUD at Sprint Nextel

2010-07-30 18:08:53

Location: Overland Park‚ KANSAS
URL: http://sprint.com/

Description:

Job Description

The individual in this position manages a diverse workforce in a dynamic environment. The incumbent must develop and maintain effective working relationships with other functional departments, vendors and customers. The individual must be able to effectively perform in an environment with frequent, critical deadlines and the need to make difficult decisions under the pressure of time constraints. The individual must have excellent oral and written skills to clearly and concisely communicate key business issues and impacts within their area and across their manager’s group.

The Fraud Supervisor will lead projects and initiatives for the operation’s team. This will involve detailed analysis of M&Ps, systems, and work flow processes. They will assist in the enhanced development and training of the FM Revenue Assurance Analyst’ and mentor Fraud Specialist I & II. Provide customer support for escalated issues. Able to monitor and administer ACD (phone) system parameters. Be able to track and analyze data pertaining to ACD & Investigative performance guidelines. Responsible for resolving complex high level investigations. Able to act as Subject Matter Expert in Fraud Management policies and procedures. Strong knowledge of investigative processes. Ability to work in a multi-shift environment (Monday-Saturday), 7am-7pm and weekends including overtime. Special projects as assigned by the management team.

Knowledge/Skills Required:

1. College degree or equivalent and/or 5-7 years supervisory and progressive work experience.

2. 5 years as fraud associate or 5+ years directly related investigative experience.

3. Superior verbal and written communication skills and flexible working hours.

4. Work well as a team with peers and independently without close supervision required.

5. Capable of leading project plans and process improvements.

6. Strong working knowledge of P2K, and Ensemble

7. Strong experience with FACTA guidelines and OCA processes

Preferred:

8. Knowledge of Equifax, E-case, Symposium, Minotaur, Verid, and experience with MS office applications, with ability to learn new programs quickly.

9. Positive attitude and excellent interpersonal skills.

10. Multi-tasked without close supervision required, and strong analytical skills.

11. Prior Investigative/Law Enforcement Experience

12. 5+ years Wireless Telecommunications experience

13. Prior training experience

Manages existing and potential fraudulent situations for the organization. Establishes and implements policies and procedures designed to identify and deter fraudulent usage. Uses sophisticated data analysis to identify potential cases of fraud including cloning, tumbling, piggy-backing, and subscription. When identified, researches and/or notifies appropriate internal staff for customer verification or legal action. Provides documentation to law enforcement agencies for prosecution. Provides immediate supervision, monitors workflow, assigns tasks, goals and objectives. Participates in hiring, termination, performance and salary reviews. Supervises the day-to-day activities of fraud analysts involved in identifying potential fraudulent activity. Investigate and respond to fraud emergencies. Improve fraud-related processes. Has a detailed knowledge of the role and skills necessary for advancement. Troubleshoots highly complex problems and recommends definite solutions. This is a multi-incumbent position and reports to Manager Fraud.

Basic qualifications include:

• Experience in fraud, law enforcement or credit and collections

• Supervisory/management experience

Sprint is a great place to work for people who want to make a difference. We’re at the center of a challenging and changing industry where every day is a growth opportunity. Diverse thought and backgrounds are highly valued. If you’re up for a challenge, Sprint is the place to build your career and your character.

We are proud to be a drug free employer.

Job Category Customer Service
Corporate Security
Call Centers
Work City Job Description

Knowledge/Skills Required:

1. College degree or equivalent and/or 5-7 years supervisory and progressive work experience.

2. 5 years as fraud associate or 5+ years directly related investigative experience.

3. Superior verbal and written communication skills and flexible working hours.

4. Work well as a team with peers and independently without close supervision required.

5. Capable of leading project plans and process improvements.

6. Strong working knowledge of P2K, and Ensemble

7. Strong experience with FACTA guidelines and OCA processes

Preferred:

8. Knowledge of Equifax, E-case, Symposium, Minotaur, Verid, and experience with MS office applications, with ability to learn new programs quickly.

9. Positive attitude and excellent interpersonal skills.

10. Multi-tasked without close supervision required, and strong analytical skills.

11. Prior Investigative/Law Enforcement Experience

12. 5+ years Wireless Telecommunications experience

13. Prior training experience

Basic qualifications include:

• Experience in fraud, law enforcement or credit and collections

• Supervisory/management experience

We are proud to be a drug free employer.

Job Category Customer Service
Corporate Security
Call Centers
Work City Overland Park
Work State KANSAS
Work State KANSAS

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[full-time] Technical Support Representative at Sprint Nextel

2010-07-30 18:07:50

Location: Las Vegas, Nevada
URL: http://sprint.com/

Description:

Job Description As a Technical Support Representative you will provide inbound telephone support for customers by basic and advanced troubleshooting, investigating and resolving customer questions and problems with Sprint’s products and services with an objective of one call resolution. You will be expected to provide empathetic, courteous, quality customer service in an accurate and timely manner in accordance with Sprint protocols as well as maintaining a positive, problem-solving approach in the spirit of cooperation in the team environment. Clear communication via phone and e-mail using proper spelling and grammar to proactively resolve customer issues is imperative. Some of the issues you may encounter include the usage of features of all handset models, network coverage and technical issues, data services, troubleshooting computer internet connections with Sprint devices and installing Sprint software.

Additional responsibilities include:
• Logging and tracking calls in a computer database, and maintaining history records and related problem documentation
• Researching, documenting, and proposing new methods or modifications to existing methods of customer support processes
• Managing workload effectively and providing accurate accounting of work and time allocation
• Reporting on variances as necessary

Preferred qualifications include:
• Successful completion of a drug and background investigation
• Successful completion of the Customer Service Tech Support assessment
• Call activity for this position may be monitored for quality assurance.
• Ability to work a flexible schedule nights and weekends Basic qualifications include:
• High school diploma or equivalent
• Two years related work experience in a customer service/technical environment
• Record of successful outcomes while troubleshooting problems with computer hardware, mobile phone or other electronic devices
• Demonstrated Customer Service skills including the ability to understand and resolve the customer’s challenge in a friendly, efficient and professional manner
• Proven multi-tasking skills, including the ability to simultaneously listening on the telephone, understand a technical question and resolve the technical challenge while working in an advanced computer system
• Availability to work in an environment requiring strict attendance

Twelve (12) months of customer service experience in a technical environment or six (6) months of customer service experience in a technical environment and six (6) months of call center experience

Here in Las Vegas we’re looking for individuals with the passion to not only be a part of a communications and entertainment revolution, but lead it into a new era! Sprint offers you more than just a career; we offer you a role in a company that is leading the way. Sprint has the key assets and marketability to take your career to the next level.
We value our employee efforts and provide them with an industry leading benefits package including:

• FREE WIRELESS SERVICE
• COMPETITIVE STARTING SALARY PLUS BONUS POTENTIAL
• UP TO 3 ½ WEEKS TIME OFF IN YOUR FIRST YEAR
• HEAVILY DISCOUNTED PHONES and ACCESSORIES
• MEDICAL, DENTAL AND VISION BENEFITS

To review even more of these top-notch benefits, visit
http://www.sprint.com/careers/benefits_details.html

We are proud to be a drug free employer.
Job Category Call Centers
Work City Las Vegas
Work State NEVADA

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[full-time] Territory Representative - SW Florida at Sprint Nextel

2010-07-30 18:05:16

Location: Bradenton, FL
URL: http://sprint.com/

Description:

Job Description Boost Mobile, a division of Sprint Corporation (NYSE: S) that offers wireless phones and services with no contracts, credit checks or activation fees, and was named 2009 North American Prepaid Mobile Service of the Year by analyst firm Frost & Sullivan, redefines value for wireless consumers with its Monthly Unlimited’ service, offering unlimited anytime calling, text messaging, wireless web and exclusive Boost Walkie-Talkie service with a national calling area for $50 a month. Boost Mobile Monthly Unlimited’ offers flat-rate, nationwide service in 17,500 cities throughout the United States on the Nextel National Network – all with no additional telecom taxes, activation, roaming, traveling or long distance fees. Boost Mobile offers a selection of quality handsets from Motorola, ranging from entry-level to high end, as well as worry-free calling plans that enable customers to pay by the minute, day or month. Boost-branded wireless phones are available nationwide at nearly 20,000 major retail stores including Best Buy, Radio Shack, Target, Wal-Mart; Sprint retail stores and independent wireless dealer locations; with Re-Boost available at approximately 100,000 locations throughout the U.S. Purchase and experience Boost Mobile on the Web at MySpace, Facebook, Twitter and www.boostmobile.com.

The Territory Rep position encompasses commissioned sales, territory and merchandising responsibilities. You will manage the relationship between Boost and Retail/Indirect merchants in your territory to drive sales and increase brand awareness. Responsibilities for Territory Reps include managing your territory to identify growth opportunities for Boost, report on the strengths and weaknesses of competitors, conduct training and education on products as needed, and grow/retain strong business relationships, as well as providing support to other territories and other Territory Reps as needed, which may require travel. Some weekend and Holiday hours are required as well.

Responsible for achieving sales quota targets and churn/ARPU goals on a monthly basis. Includes visit /train/merchandise 6 to 8 doors per day to ensure all relevant information is current and up to date. Train all retail partners (local and national) on the Boost value proposition and ensure they are channeling that information to the customers. Ensure new hires and existing team members are fully knowledgeable on the promotions and offerings for the month and participate in side-by-side floor selling to ensure sales expectations and customer experience are satisfactory. Establish and maintain relationships with indirect and national retail partners to ensure Boost mindshare is prominent/dominant. Leverage any merchandising space within the locations for maximum visibility, accuracy and in stock status for signage, collateral and product.

Additional responsibilities include:
• Ensure displays are clean and up to date
• Coordinate all activities for related advertising, pricing and marketing programs
• Provide co-op and marketing support as needed.
• Fiscal responsibility for all personal and door related expenses (signage funding, merchandising and expense reports)
• Identify, manage and resolve Indirect Partner issues.

Preferred qualifications include:
• College degree. A combination of education and related work experience totaling 4 years post high school. Basic qualifications Include:

• Selected candidate must have valid drivers’ license and an acceptable driving history based on Motor Vehicle Record (MVR)

• Ability to sell and train on selling techniques to customer facing representatives (national partners, local and sprint company owned)

• Experience with team and/or project management

• Knowledge of the organization’s entire product line

• Multi-tasking capabilities and flexibility

- Bilingual skills (Spanish) required – Travel to support other territories may be periodically required – Territory for this position ranges from Bradenton/Sarasota, south to Fort Myers/Cape Coral as well as Naples to Marco Island. Candidates should live within this territory and have a good driving record in compliance with Sprint fleet requirements.

The iconic Virgin Mobile USA brand and Sprint’s successful Boost Mobile business have joined to form the Sprint Prepaid Group. With offers from these two powerful brands, a national prepaid broadband card, and the recent launch of a third brand, Assurance Wireless – a special cell phone program for eligible low-income customers – the Sprint Prepaid Group is poised to be a leader in the growing prepaid wireless field.

We are proud to be a drug free employer.
Job Category Sales
Work City Bradenton
Work State FLORIDA

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[full-time] National Sales Manager - New Business Development at Sprint Nextel

2010-07-30 18:03:21

Location: Warren, NEW JERSEY
URL: http://sprint.com/

Description:

Job Description

Sprint’s Prepaid Group (SPG) is having an exciting year with the launch of new brands and galvanizing the existing ones. We see endless opportunities, do you??

Our newly created role of National Sales Manager – New Business Development, will do just that for the Channel Sales team. This position will report to director of Channel Management.

You are hunter, you may not want to be mired in the details, so let’s share some key responsibilities and set the stage for you.

* Manages and directs new channel development in support of the identification, evaluation and management of new national distribution opportunities. * Oversees market analyses, monitors competitive activity, and identifies customer and channel needs. * Provides leadership in the planning, designing, due diligence, and implementing of strategic business objectives. * Accountable for the development and implementation of strategic channel development plans and account management responsibilities. * Manages the activities across functions in sales, marketing, product and operations with accountability for goals, objectives, and operational policies to grow SPG’s national retail channels. * Participates in the development of Channel strategy. * Evaluates and manages new strategic channel business opportunities, initiatives.

Minimum Qualifications:

Must have experience in: National Mass Retail/ Head Office Relationships, Sales Management, Consumer Electronics experience necessary. Preferably with a manufacturer.

Wireless industry experience recommended.

Demonstrated account management and interpersonal skills.

Successful track record of sales overachievement.

Must have 5 or more years of successful sales experience.

Candidate should have a clean driving record in compliance with Sprint Fleet requirements.

The opportunity is knocking on your door, apply to see what’s in store for you!

Sprint’s successful Boost Mobile business and iconic Virgin Mobile USA brand have joined to form the Sprint Prepaid Group. With offers from these two powerful brands, a national prepaid broadband card, and the recent launch of a third brand, Assurance Wireless – a special cell phone program for eligible low-income customers – the Sprint Prepaid Group is poised to be a leader in the growing prepaid wireless field.

We are proud to be a drug free employer.

Job Category Sales
Work City Warren
Work State NEW JERSEY

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[full-time] Territory Representative- Hagerstown MD at Sprint Nextel

2010-07-30 18:00:15

Location: Hagerstown, MARYLAND
URL: http://sprint.com/

Description:

Job Description Sprint’s successful Boost Mobile business and iconic Virgin Mobile USA brand have joined to form the Sprint Prepaid Group. With offers from these two powerful brands, a national prepaid broadband card, and the recent launch of a third brand, Assurance Wireless – a special cell phone program for eligible low-income customers – the Sprint Prepaid Group is poised to be a leader in the growing prepaid wireless field.

Territory for this position covers primarily the region surrounding Winchester VA including portions of Maryland (Hagerstown) and West Virgina (Charleston) etc.**

Responsible for achieving sales quota targets and churn/ARPU goals on a monthly basis. Includes conducting up to 160 visits to assigned locations every five to six weeks to ensure all relevant information is current and up to date. Train all retail partners (local and national) on the Boost value proposition and ensure they are channeling that information to the customers. Ensure new hires and existing team members are fully knowledgeable on the promotions and offerings for the month and participate in side-by-side floor selling to ensure sales expectations and customer experience are satisfactory. Establish and maintain relationships with indirect and national retail partners to ensure Boost mindshare is prominent/dominant. Leverage any merchandising space within the locations for maximum visibility, accuracy and in stock status for signage, collateral and product.

Additional responsibilities include:

• Ensure displays are clean and up to date

• Coordinate all activities for related advertising, pricing and marketing programs

• Provide co-op and marketing support as needed.

• Fiscal responsibility for all personal and door related expenses (signage funding, merchandising and expense reports)

• Identify, manage and resolve Indirect Partner issues.

Preferred qualifications include:

• College degree. A combination of education and related work experience totaling 4 years post high school. Basic qualifications Include:

• Selected candidate must have valid drivers’ license and an acceptable driving history based on Motor Vehicle Record (MVR)

• Ability to sell and train on selling techniques to customer facing representatives (national partners, local and sprint company owned)

• Experience with team and/or project management

• Knowledge of the organization’s entire product line

• Multi-tasking capabilities and flexibility

Some weekend work required

Overnight travel required

College degree preferred

Wireless experience preferred

Bilingual skills (Spanish) desired

Territory for this position covers primarily the region surrounding Winchester VA including portions of Maryland (Hagerstown) and West Virgina (Charleston) etc. Candidates should have a clean driving record, in compliance with Sprint fleet requirements.

Sprint is an Equal Opportunity Employer and has been recognized for its commitment to diversity and creating an inclusive workplace where all employees’ backgrounds, talents and contributions are valued. We are proud to be a drug free employer.
Job Category Sales
Work City Hagerstown
Work State MARYLAND

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[full-time] Territory Representative at Sprint Nextel

2010-07-30 17:57:36

Location: Birmingham, ALABAMA
URL: http://sprint.com/

Description:

Territory for this position covers primarily the Birmingham AL area, but also Huntsville and Florence.**

Additional responsibilities include:

• Ensure displays are clean and up to date

• Coordinate all activities for related advertising, pricing and marketing programs

• Provide co-op and marketing support as needed.

• Fiscal responsibility for all personal and door related expenses (signage funding, merchandising and expense reports)

• Identify, manage and resolve Indirect Partner issues.

Preferred qualifications include:

• College degree. A combination of education and related work experience totaling 4 years post high school. Basic qualifications Include:

• Selected candidate must have valid drivers’ license and an acceptable driving history based on Motor Vehicle Record (MVR)

• Ability to sell and train on selling techniques to customer facing representatives (national partners, local and sprint company owned)

• Experience with team and/or project management

• Knowledge of the organization’s entire product line

• Multi-tasking capabilities and flexibility

Some weekend work required

Overnight travel required

College degree preferred

Wireless experience preferred

Bilingual skills (Spanish) desired

Territory for this position covers primarily the Birmingham AL area, but also Huntsville and Florence. Candidates should have a clean driving record, in compliance with Sprint fleet requirements.

Job Category Sales
Work City Birmingham
Work State ALABAMA

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[full-time] Market Manager at Cellular South

2010-07-30 15:55:02

Location: Clinton, Mississippi
URL: http://www.cellularsouth.com/

Description:

Cellular South announces the posting of the following career opportunity.
Position Description:
Summary: The Market Manager assumes responsibility for operations, sales, and services in a designated market.

Achieve or exceed customer retention goals, sales and accessory quotas.

Meet or exceed customer satisfaction standards (POS surveys and mystery shops).

Ensure that Market complies with corporate policies and procedures to be measured in great part by market meeting or exceeding Retail Audit performance.

Cross-train and develop skills of staff, to include succession planning. Hire, train, and give performance feedback to employees.

Meet or exceed CPGA goals, accessory margin, phone margin and attachment rate for accessories.

Qualifications Required:
Education/Experience Requirements: Five years business experience is required. College degree and three years management experience preferred. Excellent oral and written communication skills a must. Must demonstrate an ability to lead and manage operations in a given market.

Physical Requirements: Must be able to stand for long periods of time, be able to lift 40lbs., and lift materials. Must be able to work some evenings and Saturdays.

Location: Clinton, Mississippi
Schedule: Full Time
Area of Experience: Retail Sales

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[part-time] Account Service Representative at Cellular South

2010-07-30 15:53:47

Location: Vicksburg, Mississippi
URL: http://www.cellularsouth.com/

Description:

Cellular South announces the posting of the following career opportunity.
Position Description:
Summary: The primary responsibility of the Account Service Representative is providing services to the customers and prospects at designated retail locations.

Opening and closing of retail location or kiosk, if applicable, to include daily deposits, reconciliation of cash, security of inventory and assist with inventory management, as needed.

Achieve customer satisfaction standards (POS surveys and mystery shops).

Achieve or exceed individual sales quota, customer retention goals & accessory sales goals each month contributing to the market achieving goals.

Perform both Customer Service duties and Sales duties as it relates to the ?Different But Better? store flow design.

Qualifications Required:
Education/Experience Requirements: Two year business or related work experience required, preferably in a fast-paced sales environment. College degree or progress towards degree preferred. Must have excellent written and oral interpersonal communication skills.

Physical Requirements: Must be able to stand for long periods of time. Must be able to lift 40lbs. Must be able to work some evenings and Saturdays. Must be able to sit to use computer keyboard and/or mouse, while viewing computer screen.

Location: Vicksburg, Mississippi
Schedule: Part Time
Area of Experience: Retail Sales

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[full-time] Market Manager at Cellular South

2010-07-30 15:52:34

Location: Batesville, Mississippi
URL: http://www.cellularsouth.com/

Description:

Achieve or exceed customer retention goals, sales and accessory quotas.

Meet or exceed customer satisfaction standards (POS surveys and mystery shops).

Ensure that Market complies with corporate policies and procedures to be measured in great part by market meeting or exceeding Retail Audit performance.

Cross-train and develop skills of staff, to include succession planning. Hire, train, and give performance feedback to employees.

Meet or exceed CPGA goals, accessory margin, phone margin and attachment rate for accessories.

Physical Requirements: Must be able to stand for long periods of time, be able to lift 40lbs., and lift materials. Must be able to work some evenings and Saturdays.

Location: Batesville, Mississippi
Schedule: Full Time
Area of Experience: Retail Sales

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[full-time] Account Service Representative at Cellular South

2010-07-30 15:51:31

Location: Greenwood, Mississippi
URL: http://www.cellularsouth.com/

Description:

Opening and closing of retail location or kiosk, if applicable, to include daily deposits, reconciliation of cash, security of inventory and assist with inventory management, as needed.

Achieve customer satisfaction standards (POS surveys and mystery shops).

Achieve or exceed individual sales quota, customer retention goals & accessory sales goals each month contributing to the market achieving goals.

Perform both Customer Service duties and Sales duties as it relates to the ?Different But Better? store flow design.

Location: Greenwood, Mississippi
Schedule: Full Time
Area of Experience: Retail Sales

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