MyTelcoJobs

[full-time] WFM Scheduler at MTS

2010-07-27 17:05:00

Location: Toronto, Canada
URL: http://www.mts.ca//

Description:
Accountability/Position Summary

The WFMSS Scheduler will support various contact centre lines of business within Allstream. This position will be responsible for determining skill/queue based staffing needs and setting forward all contact centre agent schedules. The scheduler will use Aspect eWFM 7.2 software to forecast resource requirements, create staffing scenarios, and incorporate offline requirements to meet service level goals. The scheduler must analyze and balance workload effectively, keep track of all commitments, report on their status, as well as prioritize activities to meet or exceed the WFMSS department’s quality and delivery expectations.

The WFMSS department expects to grow over the next 12 months as the number of clients supported by the shared service model ramps up.

Key Responsibilities

• Prepare and analyse agent schedules in order to meet service level requirements in the most efficient manner possible within defined scheduling guidelines, including the build of forecasts.
• Lead weekly review of scheduling IDP’s (Schedules Vs Required – Nets)
• Process requests for shift trades, paid / unpaid time off and respond appropriately with information and approvals
• Liaise with Capacity Planning and Intra Day colleagues to ensure forecast inputs maintain the highest degree of accuracy leading into and out of the schedule planning cycle.

Specific Functional/Technical Knowledge and Skills

• Comprehension of contact centre planning methodologies and operating principles, including capacity planning practices and application software tools such as Aspect eWFM or other related industry platforms, tools and technologies such as IVR’s, ACD’s, email or Ticketing Systems.

Other Skills/Competencies/Attributes

• In-depth knowledge of contact centre businesses (calls, email or ticketing) or previous equivalent experience in the contact centre or like industry working as a scheduler / workforce analyst
• University/college graduation or equivalent work experience
• 3 years reporting experience
• 5 years tscheduling experience
• Advanced PC skills with expertise in the use of Microsoft Office
• Excellent interpersonal communication skills to work effectively and professionally with staff and management.
• Strong customer service skills, including conflict resolution, sense of urgency and negotiation skills
• Demonstrated organization and planning skills
• Demonstrated experience preparing concise reports as requested by staff and management
• Sound judgment in exercising confidentiality and discretion

Allstream is an Employment Equity Employer and values a diverse workforce. Allstream will provide reasonable accommodation to applicants with disabilities. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self identify in the application process.

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[full-time] Global Carrier Solutions International Operations Specialist at MTS

2010-07-27 16:34:19

Location: Toronto, Canada
URL: http://www.mts.ca//

Description:
Accountability/Position Summary

This position is responsible for carrying out key responsibilities in support of the sales and buying teams in International Carrier Management. Duties will include dealing externally with both customers and suppliers. This is a key operations support role in continuing to grow a rapidly growing business.

Key Responsibilities

Accountable for the following:

• Managing supply relationships with International Carriers
• Loading rate sheets into systems
• Managing routing, tickets and costs for International traffic
• Report Generation and Management ;e.g. routing management reports
• Sales support; generating and issuing pricing sheets
• Managing margins and pricing
• Managing bi-laterals and swaps
• Invoice validation and revenue assurance

Specific Functional/Technical Knowledge and Skills

• An understanding of the international telecommunications market
• Good technical knowledge of voice and data services

Other Skills/Competencies/Attributes

• Strong analytical skills
• Excellent working knowledge of MS Excel

Education & Certification:
• Strong understanding of telecommunications networks
• University degree in Finance or Business

Experience:
• 3 to 5 years of wholesale carrier relations experience

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[full-time] Operational Performance & Analysis Specialist at MTS

2010-07-27 16:32:38

Location: Toronto, Canada
URL: http://www.mts.ca//

Description:
Accountability/Position Summary

The operational effectiveness specialist is accountable for implementing and sustaining the continuous improvement philosophy throughout customer operations.
The operational effectiveness specialist is also responsible for coaching the Director / Management team on the various aspects of active and engaged management, conducting regular objective behavioural audit results and providing results to the VP / Director / Manager team along with action plans and individual coaching based on audit results.

Key Responsibilities

- Implement, sustain and maintain a continuous improvement philosophy throughout Customer Operations with a goal meeting or exceeding Allstream’s targets for service, expense and customer satisfaction
Conduct regular, objective continuous improvement system audits on all managers / directors within customer operations, summarize and present results to Directors and VP along with suggested development / improvement plans – Coach / train front line managers on the elements of active management and encourage their participation – Establish, maintain and evolve key productivity metrics and service indicators in all areas of customer operations while maintaining as much cross functional consistency as possible – Analysis of productivity and service results to ensure the focus of improvement initiatives is aligned with current business strategy and is appropriate and as effective as possible – Ensure integrity of productivity and service indicators – Work with front line managers to ensure that effective training / development plans for front line employees are developed and executed

Specific Functional/Technical Knowledge and Skills

• Post secondary education in business or management or project management or an equivalent combination of education and related work experience
• Sold cross-functional understanding of Customer Operations end-to-en process(es) gained through work experience in multiple functional units that are currently within the Customer Operations org.
• Strong, proven analysis skills with a focus on cost, quality and customer experience
• Experience and skills in coaching of others who did or do not necessarily report to you
• Experience with process management systems, tools and techniques
• Problem solving skills, including exceptional planning & organizational skills, time management skills, etc.

Other Skills/Competencies/Attributes

• Bilingual an asset, required in Eastern Region, ie: Montreal

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[full-time] Head of Operation and Logistics at Syriatel

2010-07-24 18:21:32

Location: Damascus, Syria
URL: http://www.syriatel.com/

Description:

Education:
Bachelor degree

Qualifications: – Very good command of English language. – Very good computer skills in Ms-Office. – Strong leadership skills. – Good reporting and analytical thinking. – Minimum 3 years of relevant experience.

Location: Damascus .

To apply for Syriatel, you are kindly requested to follow the mentioned steps on:
1- “Join Syriatel” page
2- Apply for a job

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[full-time] Regional Administrator at MTN

2010-07-24 16:32:19

Location: Polokwane,South Africa
URL: http://www.mtn.com/

Description:
Job mission To process requisitions, liaise with the Purchasing, Creditors’ and Fixed Assets departments, to maintain the departmental accruals register and to perform associated general administrative functions across the National Sales department and to effectively support the administrative requirements of the National Sales Manager. KPA duties Processing of requisitions: • Raise Opex and RFPs • Verify requisition authorisation as per Delegation Authority • Capture requisitions for department • Check accuracy of account allocation • Provide completed requisitions to the Purchasing department • Record purchase order numbers allocated to requisitions in the Log

Co-ordinating signatures on invoices:
• Obtain copy invoices form Creditor’s department
• Receive invoices from external suppliers and supply to Creditor’s department
• Obtain requisite authorisation on invoices
• Log and check invoices against purchase order amounts in the Spreadsheet Log

General Administration:
• Conduct daily budget control checks (account allocation and correct cost centre)
• Follow-up on payments of monthly-approved purchase orders
• Update and maintain approval spreadsheet
• Obtain WBS and COA/CAM codes from Fixed Assets department
• Assist the National Sales Manager with budgets and forecast administration
• Load budgets on OFA
• Perform general administrative functions
• Assist with production of presentations and reports.
Log requisitions, purchase orders and invoices to facilitate accounting for accruals at month-end and to provide management with details of amounts committed.

Educational requirements • Matric Experience required

• 1 year experience in a PA position or general Office Admin duties.
• Experience of the MTN organisation

Skills required Skills / physical competencies:

• Interpersonal skills
• Relationship skills
• Excellent Microsoft skills

Behavioural qualities:

• Communication skills
• Ability to co-ordinate and prioritise
• Confidentiality
• Highly accurate and precise
• Innovative
• Discretion
• Punctuality

Other information Reference No: IRC17757 Position Type: Permanent Affirmative Action: Open to All Salary: Additional:

Applications close 29 Jul 2010.

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[full-time] Microsoft Exchange Admin at Orange

2010-07-23 15:40:06

Location: Cairo,Egypt:City Star Tower 3 , Egypt
URL: http://orange.com/en_EN/

Description:

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[full-time] Lotus Notes Administrator at Orange

2010-07-23 15:33:28

Location: Cairo,Egypt:City Star Tower 3 , Egypt
URL: http://orange.com/en_EN/

Description:

company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Customer Services & Operations
about the role
Provide all functions within the DCSC support of the LVMH Managed Messaging Lotus Notes service solution by telephone and electronic means. Provide technical support as Subject Matter Expert for Orange’s Managed Lotus Notes service for LVMH customer.
Coordinate with other entities inside Orange when needed to support LVMH, including Network, Security and Infrastructure. Your responsibilities will include:
proactive and reactive incident management, trouble shooting and diagnosing problems in existing network structures and/or customer servers leading to effective and efficient problem resolution in order to meet requirements of Service Level Agreements and contractual commitments to customer
change management: validate and apply changes to server, application configuration or architecture as requested by the customer or by Engineering teams
technical management: perform proactive service maintenance actions to maintain service availability and reduce risk
migration: when required coordinate and perform migrations/upgrades (eg. migration of users from previous to newer Notes version on hosted server)
deliver leading edge hosted messaging services
performing appropriate systems capacity assessment & planning
managing the assessment of existing architecture and testing new designs
preparing specifications and disaster recovery procedures
systems security and monitoring
systems configuration and administration
patch updates
system performance and tuning
production support
produce, maintain, update and follow service related documentation such as network diagrams, cabling & racking diagrams, traffic flow diagrams, equipment and service inventory databases, operational process, procedure and technical instructions
support of enterprise backup strategies and procedures
communicate and deliver reports on a regular basis to internal Orange groups as well as LVMH customer
about you
Must have:
Bachelor Degree in Electrical Engineering/Telecommunication/Computer Science
language proficiency in English and French
minimum 2 years experience in managing Lotus Notes/Domino Messaging
customer oriented
proactive approach to work
good written and spoken communication skills
team player
able to work under pressure
ready to participate in on call activity
ready to participate in 24×7 or extended hours roaster if required
able to learn new technologies
Nice to have:
language proficiency in other language(s)
exposure experience in Level 2 and Level 3 support
proficiency/exposures in following technologies :
Lotus notes 8.5
Lotus Sametime and Sametime Gateway
Lotus Quickr
Lotus Connections
IBM Web Sphere Application Server
Tivoli Directory Integrator
EMC Source One Archiving System
RIM Blackberry Enterprise Server and Blackberry Devices
Lotus Traveler and Windows/ Symbian Mobile Devices
DB2 and Notes Traveler
additional information
The LVMH Messaging Specialist DCSC is acting on messaging standard or specific solutions, based on SMTP, Lotus Notes or MS Exchange products and installed on a shared or dedicated infrastructure.
The general missions of the LVMH Messaging Specialist DCSC is to implement, administrate and monitor Messaging services and platforms for LVMH to support the LVMH users at the First, Second in order to achieve customer satisfaction and quality targets (SLAs) while keeping operation costs within budget.
Dedicated Customer Service Center (DCSC) to support ACACIA users consists of several people with different kind of knowledge level on several different kinds of functions as follows:
Lotus Notes Administrators function
Customer Technical Support function
Monitoring function
VIP Concierge function
contract
Permanent

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[full-time] OTC Operations Analyst at Orange

2010-07-23 07:35:15

Location: Gurgaon, India: Infinity Tower , India
URL: http://orange.com/en_EN/

Description:

Customer-oriented

#Good reporting and analytical skills #Fluent in English and French (tools are in French, and phone calls will have to be perfomed in French on a daily basis) #Good Development skills with Microsoft Access are mandatory. Development skills with VBA, PHP and MySQL would be appreciated. #Good knowledge of PC Tools (MS Office, FTP client, Internet Explorer, …).
contract
Permanent

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[full-time] Cust Support Srvc Specialist at Orange

2010-07-23 06:35:54

Location: Sao Paulo,Brazil: Santander , Brazil
URL: http://orange.com/en_EN/

Description:

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[full-time] Supply Chain Specialist at Orange

2010-07-23 06:27:45

Location: Rose Hill,Mauritius: Moka Road , Mauritius
URL: http://orange.com/en_EN/

Description:

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