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SPV FRAUD
at Sprint Nextel in Overland Park‚ KANSAS
Job Description
The individual in this position manages a diverse workforce in a dynamic environment. The incumbent must develop and maintain effective working relationships with other functional departments, vendors and customers. The individual must be able to effectively perform in an environment with frequent, critical deadlines and the need to make difficult decisions under the pressure of time constraints. The individual must have excellent oral and written skills to clearly and concisely communicate key business issues and impacts within their area and across their manager’s group.
The Fraud Supervisor will lead projects and initiatives for the operation's team. This will involve detailed analysis of M&Ps, systems, and work flow processes. They will assist in the enhanced development and training of the FM Revenue Assurance Analyst’ and mentor Fraud Specialist I & II. Provide customer support for escalated issues. Able to monitor and administer ACD (phone) system parameters. Be able to track and analyze data pertaining to ACD & Investigative performance guidelines. Responsible for resolving complex high level investigations. Able to act as Subject Matter Expert in Fraud Management policies and procedures. Strong knowledge of investigative processes. Ability to work in a multi-shift environment (Monday-Saturday), 7am-7pm and weekends including overtime. Special projects as assigned by the management team.
Knowledge/Skills Required:
1. College degree or equivalent and/or 5-7 years supervisory and progressive work experience.
2. 5 years as fraud associate or 5+ years directly related investigative experience.
3. Superior verbal and written communication skills and flexible working hours.
4. Work well as a team with peers and independently without close supervision required.
5. Capable of leading project plans and process improvements.
6. Strong working knowledge of P2K, and Ensemble
7. Strong experience with FACTA guidelines and OCA processes
Preferred:
8. Knowledge of Equifax, E-case, Symposium, Minotaur, Verid, and experience with MS office applications, with ability to learn new programs quickly.
9. Positive attitude and excellent interpersonal skills.
10. Multi-tasked without close supervision required, and strong analytical skills.
11. Prior Investigative/Law Enforcement Experience
12. 5+ years Wireless Telecommunications experience
13. Prior training experience
Manages existing and potential fraudulent situations for the organization. Establishes and implements policies and procedures designed to identify and deter fraudulent usage. Uses sophisticated data analysis to identify potential cases of fraud including cloning, tumbling, piggy-backing, and subscription. When identified, researches and/or notifies appropriate internal staff for customer verification or legal action. Provides documentation to law enforcement agencies for prosecution. Provides immediate supervision, monitors workflow, assigns tasks, goals and objectives. Participates in hiring, termination, performance and salary reviews. Supervises the day-to-day activities of fraud analysts involved in identifying potential fraudulent activity. Investigate and respond to fraud emergencies. Improve fraud-related processes. Has a detailed knowledge of the role and skills necessary for advancement. Troubleshoots highly complex problems and recommends definite solutions. This is a multi-incumbent position and reports to Manager Fraud.
Basic qualifications include:
• Experience in fraud, law enforcement or credit and collections
• Supervisory/management experience
Sprint is a great place to work for people who want to make a difference. We're at the center of a challenging and changing industry where every day is a growth opportunity. Diverse thought and backgrounds are highly valued. If you're up for a challenge, Sprint is the place to build your career and your character.
Sprint is an Equal Opportunity Employer and has been recognized for its commitment to diversity and creating an inclusive workplace where all employees' backgrounds, talents and contributions are valued.
We are proud to be a drug free employer.
Job Category Customer Service
Corporate Security
Call Centers
Work City Job Description
The individual in this position manages a diverse workforce in a dynamic environment. The incumbent must develop and maintain effective working relationships with other functional departments, vendors and customers. The individual must be able to effectively perform in an environment with frequent, critical deadlines and the need to make difficult decisions under the pressure of time constraints. The individual must have excellent oral and written skills to clearly and concisely communicate key business issues and impacts within their area and across their manager’s group.
The Fraud Supervisor will lead projects and initiatives for the operation's team. This will involve detailed analysis of M&Ps, systems, and work flow processes. They will assist in the enhanced development and training of the FM Revenue Assurance Analyst’ and mentor Fraud Specialist I & II. Provide customer support for escalated issues. Able to monitor and administer ACD (phone) system parameters. Be able to track and analyze data pertaining to ACD & Investigative performance guidelines. Responsible for resolving complex high level investigations. Able to act as Subject Matter Expert in Fraud Management policies and procedures. Strong knowledge of investigative processes. Ability to work in a multi-shift environment (Monday-Saturday), 7am-7pm and weekends including overtime. Special projects as assigned by the management team.
Knowledge/Skills Required:
1. College degree or equivalent and/or 5-7 years supervisory and progressive work experience.
2. 5 years as fraud associate or 5+ years directly related investigative experience.
3. Superior verbal and written communication skills and flexible working hours.
4. Work well as a team with peers and independently without close supervision required.
5. Capable of leading project plans and process improvements.
6. Strong working knowledge of P2K, and Ensemble
7. Strong experience with FACTA guidelines and OCA processes
Preferred:
8. Knowledge of Equifax, E-case, Symposium, Minotaur, Verid, and experience with MS office applications, with ability to learn new programs quickly.
9. Positive attitude and excellent interpersonal skills.
10. Multi-tasked without close supervision required, and strong analytical skills.
11. Prior Investigative/Law Enforcement Experience
12. 5+ years Wireless Telecommunications experience
13. Prior training experience
Manages existing and potential fraudulent situations for the organization. Establishes and implements policies and procedures designed to identify and deter fraudulent usage. Uses sophisticated data analysis to identify potential cases of fraud including cloning, tumbling, piggy-backing, and subscription. When identified, researches and/or notifies appropriate internal staff for customer verification or legal action. Provides documentation to law enforcement agencies for prosecution. Provides immediate supervision, monitors workflow, assigns tasks, goals and objectives. Participates in hiring, termination, performance and salary reviews. Supervises the day-to-day activities of fraud analysts involved in identifying potential fraudulent activity. Investigate and respond to fraud emergencies. Improve fraud-related processes. Has a detailed knowledge of the role and skills necessary for advancement. Troubleshoots highly complex problems and recommends definite solutions. This is a multi-incumbent position and reports to Manager Fraud.
Basic qualifications include:
• Experience in fraud, law enforcement or credit and collections
• Supervisory/management experience
Sprint is a great place to work for people who want to make a difference. We're at the center of a challenging and changing industry where every day is a growth opportunity. Diverse thought and backgrounds are highly valued. If you're up for a challenge, Sprint is the place to build your career and your character.
Sprint is an Equal Opportunity Employer and has been recognized for its commitment to diversity and creating an inclusive workplace where all employees' backgrounds, talents and contributions are valued.
We are proud to be a drug free employer.
Job Category Customer Service
Corporate Security
Call Centers
Work City Overland Park
Work State KANSAS
Work State KANSAS
The individual in this position manages a diverse workforce in a dynamic environment. The incumbent must develop and maintain effective working relationships with other functional departments, vendors and customers. The individual must be able to effectively perform in an environment with frequent, critical deadlines and the need to make difficult decisions under the pressure of time constraints. The individual must have excellent oral and written skills to clearly and concisely communicate key business issues and impacts within their area and across their manager’s group.
The Fraud Supervisor will lead projects and initiatives for the operation's team. This will involve detailed analysis of M&Ps, systems, and work flow processes. They will assist in the enhanced development and training of the FM Revenue Assurance Analyst’ and mentor Fraud Specialist I & II. Provide customer support for escalated issues. Able to monitor and administer ACD (phone) system parameters. Be able to track and analyze data pertaining to ACD & Investigative performance guidelines. Responsible for resolving complex high level investigations. Able to act as Subject Matter Expert in Fraud Management policies and procedures. Strong knowledge of investigative processes. Ability to work in a multi-shift environment (Monday-Saturday), 7am-7pm and weekends including overtime. Special projects as assigned by the management team.
Knowledge/Skills Required:
1. College degree or equivalent and/or 5-7 years supervisory and progressive work experience.
2. 5 years as fraud associate or 5+ years directly related investigative experience.
3. Superior verbal and written communication skills and flexible working hours.
4. Work well as a team with peers and independently without close supervision required.
5. Capable of leading project plans and process improvements.
6. Strong working knowledge of P2K, and Ensemble
7. Strong experience with FACTA guidelines and OCA processes
Preferred:
8. Knowledge of Equifax, E-case, Symposium, Minotaur, Verid, and experience with MS office applications, with ability to learn new programs quickly.
9. Positive attitude and excellent interpersonal skills.
10. Multi-tasked without close supervision required, and strong analytical skills.
11. Prior Investigative/Law Enforcement Experience
12. 5+ years Wireless Telecommunications experience
13. Prior training experience
Manages existing and potential fraudulent situations for the organization. Establishes and implements policies and procedures designed to identify and deter fraudulent usage. Uses sophisticated data analysis to identify potential cases of fraud including cloning, tumbling, piggy-backing, and subscription. When identified, researches and/or notifies appropriate internal staff for customer verification or legal action. Provides documentation to law enforcement agencies for prosecution. Provides immediate supervision, monitors workflow, assigns tasks, goals and objectives. Participates in hiring, termination, performance and salary reviews. Supervises the day-to-day activities of fraud analysts involved in identifying potential fraudulent activity. Investigate and respond to fraud emergencies. Improve fraud-related processes. Has a detailed knowledge of the role and skills necessary for advancement. Troubleshoots highly complex problems and recommends definite solutions. This is a multi-incumbent position and reports to Manager Fraud.
Basic qualifications include:
• Experience in fraud, law enforcement or credit and collections
• Supervisory/management experience
Sprint is a great place to work for people who want to make a difference. We're at the center of a challenging and changing industry where every day is a growth opportunity. Diverse thought and backgrounds are highly valued. If you're up for a challenge, Sprint is the place to build your career and your character.
Sprint is an Equal Opportunity Employer and has been recognized for its commitment to diversity and creating an inclusive workplace where all employees' backgrounds, talents and contributions are valued.
We are proud to be a drug free employer.
Job Category Customer Service
Corporate Security
Call Centers
Work City Job Description
The individual in this position manages a diverse workforce in a dynamic environment. The incumbent must develop and maintain effective working relationships with other functional departments, vendors and customers. The individual must be able to effectively perform in an environment with frequent, critical deadlines and the need to make difficult decisions under the pressure of time constraints. The individual must have excellent oral and written skills to clearly and concisely communicate key business issues and impacts within their area and across their manager’s group.
The Fraud Supervisor will lead projects and initiatives for the operation's team. This will involve detailed analysis of M&Ps, systems, and work flow processes. They will assist in the enhanced development and training of the FM Revenue Assurance Analyst’ and mentor Fraud Specialist I & II. Provide customer support for escalated issues. Able to monitor and administer ACD (phone) system parameters. Be able to track and analyze data pertaining to ACD & Investigative performance guidelines. Responsible for resolving complex high level investigations. Able to act as Subject Matter Expert in Fraud Management policies and procedures. Strong knowledge of investigative processes. Ability to work in a multi-shift environment (Monday-Saturday), 7am-7pm and weekends including overtime. Special projects as assigned by the management team.
Knowledge/Skills Required:
1. College degree or equivalent and/or 5-7 years supervisory and progressive work experience.
2. 5 years as fraud associate or 5+ years directly related investigative experience.
3. Superior verbal and written communication skills and flexible working hours.
4. Work well as a team with peers and independently without close supervision required.
5. Capable of leading project plans and process improvements.
6. Strong working knowledge of P2K, and Ensemble
7. Strong experience with FACTA guidelines and OCA processes
Preferred:
8. Knowledge of Equifax, E-case, Symposium, Minotaur, Verid, and experience with MS office applications, with ability to learn new programs quickly.
9. Positive attitude and excellent interpersonal skills.
10. Multi-tasked without close supervision required, and strong analytical skills.
11. Prior Investigative/Law Enforcement Experience
12. 5+ years Wireless Telecommunications experience
13. Prior training experience
Manages existing and potential fraudulent situations for the organization. Establishes and implements policies and procedures designed to identify and deter fraudulent usage. Uses sophisticated data analysis to identify potential cases of fraud including cloning, tumbling, piggy-backing, and subscription. When identified, researches and/or notifies appropriate internal staff for customer verification or legal action. Provides documentation to law enforcement agencies for prosecution. Provides immediate supervision, monitors workflow, assigns tasks, goals and objectives. Participates in hiring, termination, performance and salary reviews. Supervises the day-to-day activities of fraud analysts involved in identifying potential fraudulent activity. Investigate and respond to fraud emergencies. Improve fraud-related processes. Has a detailed knowledge of the role and skills necessary for advancement. Troubleshoots highly complex problems and recommends definite solutions. This is a multi-incumbent position and reports to Manager Fraud.
Basic qualifications include:
• Experience in fraud, law enforcement or credit and collections
• Supervisory/management experience
Sprint is a great place to work for people who want to make a difference. We're at the center of a challenging and changing industry where every day is a growth opportunity. Diverse thought and backgrounds are highly valued. If you're up for a challenge, Sprint is the place to build your career and your character.
Sprint is an Equal Opportunity Employer and has been recognized for its commitment to diversity and creating an inclusive workplace where all employees' backgrounds, talents and contributions are valued.
We are proud to be a drug free employer.
Job Category Customer Service
Corporate Security
Call Centers
Work City Overland Park
Work State KANSAS
Work State KANSAS
Published at 30-07-2010
Viewed: 3 times
Viewed: 3 times